Contact Policy
Understanding our text messaging services and your rights
At Avco Premier, we provide digital ordering and customer messaging services for restaurants. When you place an order or sign up with one of our restaurant partners, you may receive text (SMS) messages to keep you informed and enhance your customer experience.
Types of Messages You May Receive
Messages are sent via SMS on behalf of the restaurant where you placed your order. These may include:
- Order confirmations and receipts
- Delivery status updates
- Ready-for-pickup alerts
- Customer support or issue resolution
- Review or feedback requests (optional)
- Occasional promotions (if opted in)
How You Opt In
You opt in by:
- Entering your phone number during online checkout or registration on a restaurant website powered by Avco Premier
- Agreeing to the SMS terms presented on the form or screen
- Confirming that you want to receive updates regarding your order
This opt-in is not pre-checked, and you may not be required to opt in to place an order.
Message Frequency
The number of messages will vary based on your activity. Most orders will generate 2–5 messages, including:
- Order received
- Order in progress
- Order ready / out for delivery
- Follow-up or feedback request (if applicable)
Opting Out
You may opt out at any time by replying STOP to any message.
To get help, reply HELP or contact us at support@avcopremier.com
Message & Data Rates
Standard messaging and data rates may apply, depending on your mobile plan. Check with your carrier.
Privacy & Security
We do not sell or share your phone number with third parties. Your phone number is stored securely and only used for communication related to your order and your selected restaurant. See our Privacy Policy for full details.
Who Is Messaging You
Messages are sent by Avco Premier on behalf of the restaurant you interacted with. You can view the sender name within your message thread or check with the restaurant where you ordered.